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14 Online Casino Questions and Answers - FAQ
At the start of their online gaming journey, new players are often faced with a wealth of information and terms. Unfortunately, not all is always clearly explained leading to various general questions we hear often from so-called “newbies”. In this article, we present you with some of the most frequently asked questions, as well as the answers to them. If you are looking for a certain topic, simply use the menu below, which will take you directly to the topic you are seeking.
The Casino Welcome Bonus (First Deposit Bonus)
A casino is usually greeting new players with a generous welcome bonus. To use it, players must add initial funds to their registered gambling account. Depending on the offer, the casino will provide a match bonus and will instantly credit the account once the deposit is completed. Most welcome bonuses feature a 100% match or higher.
In some cases, to activate the offer, it is necessary to enter a bonus code which is normally available in the description of the promotion or it must be selected from a drop-down menu in the casino banking lobby.
The Wagering Requirement
The absolute majority of bonuses are not cash funds and need to be turned over a specified amount of times on casino games before they become withdrawable cash.
For example, you received a 100% welcome bonus on a $100 deposit and the bonus terms state a 40x wagering requirement (WR) for this bonus. This means that you must make bets in the value of 40 times the bonus amount you're received with your deposit.
To be able to withdraw these funds you need to bet $4,000 ($100 Bonus multiplied by the wagering requirement of 40 = $4,000). After the necessary turnover, all your bonus funds will be available for withdrawal.
Please note that bet limits, as well as game weighting and restrictions, apply when wagering a bonus as outlined in the terms of the casino. Always read them carefully to avoid disappointment.
Free Spins at Online Casinos
After registration, some online casinos offer new players a certain number of free spins on slots without requiring a deposit. As a rule, winnings from these free spins are not wagering free and need to be turned over according to the bonus terms. Plus, most offers limit the withdrawals to a fixed amount. Always get acquainted with the terms of such offers!
The Casino Cashback Bonus
Credit card holders are familiar with the term "cash back", and most of them will agree that refunding a portion of the cash is a good way to encourage customers to make the most of their cards. The casino cashback bonus works in a similar way - a player receives a certain percentage of net losses at a casino over a period of time.
For example, if a player at an online casino loses $100 during a calendar month, he will receive a certain percentage of that amount at the end of the month. Casino cashback bonuses allow players to enjoy the games in a more relaxed manner, knowing they will get a percentage of the losses back!
The cashback bonus is a way for online casinos to reward their loyal players who have lost money and is at the same time a form of encouragement for them to come back.
Online casinos have a variety of cashback bonuses on offer. Some of them are weekly bonuses with cash refunds, while others offer cash back on a monthly basis. However, in some casinos, such an opportunity is available for VIP players only.
Best casinos that offer cashback:
Online Casino Bonus Without a Deposit (No Deposit Bonus)
No-deposit bonuses at online casinos are basically a free lunch. They offer newcomers, who decided to try their luck in the world of online gaming, a way to try some games without having the need to fund their casino account. To claim no-deposit bonuses, a player needs to choose a casino, register an account and activate the relevant bonus code. Please note that wagering requirements and withdrawal limits apply to most if not all such offers.
Incentive or Loyalty Bonuses at Online Casinos
Many of the best and reputable online casinos go the extra mile to reward their loyal players and often offer discretionary bonuses. Players who lost multiple or large deposits can approach the casino support, who will check if the account qualifies for an extra reward and if possible will credit then an amount of bonus money, also known as “comp ” which is short for complimentary.
Refer a Friend Bonus
The referral or refer-a-friend casino bonus is a popular type of promotion, which is actively used by online casinos to increase the client base. To receive this bonus, the player must have a real money account at the site and refer a new player to the casino.
Conditionally, the referral bonus can be classified as a no-deposit, but only for the player who invited the friend to join the casino. The referred player has to make a deposit before you will receive the advertised bonus.
To get the bonus you need to:
register in an online casino
send invitational emails to your friends with a referral link
friends must click on the link in the email you sent
register a new account with the casino and make the first deposit
Only after these steps are completed, you will be credited with the referral bonus amount. As a rule of thumb, you can expect referral bonuses in the range of $20-100. A friend registered through your link usually gets another half of your bonus amount.
Do not forget that like most other types of promotions, the bonus for the invited friend has a wagering requirement according to the casino bonus terms.
Online Slot Tournaments
Online casino slot tournaments have become a popular type of casino promotion. Usually, they are leader board races where the ranking is determined by the amount staked over a period of time or the biggest wins on selected slots. The races run normally weekly or monthly, but there are also casinos offering short 30-min or 1-hour express races throughout the day.
To participate, you just need to opt-in for the race and play on the eligible slot games. Generally, no additional deposits needed! Once the event is over, the top players will share the prize pool, which can be cash, bonuses or free spins.
Multiple Casino Accounts
If there is a cardinal sin for players at online casinos, it is the opening of multiple accounts. Detecting more than one account associated with one player will result in confiscation of balances or winnings as well as the casino account being closed. If you are very lucky, they might return your deposit via the used payment method.
The most common reason for opening duplicate accounts is to get the casino bonus multiple times and hope for a win! This can be a no-deposit bonus or welcome bonus. Both are a clear violation of the terms and conditions.
Sometimes players just forget that they once registered at a casino and the best way to avoid multiple accounts by mistake is to use one common email address for all casino accounts. Trying to sign-up with the previously registered email address will then result in an error message, which will alert you of your existing account.
It is also generally forbidden to have two or more accounts with the same IP address. For example, someone else lives with you, and each of you is registered separately at the same online casino with using the same address, this also can be considered a violation of the rules. In such cases, it is best to contact customer support to get their approval. Always be careful to avoid disappointment.
The Minimum Age for Gambling
Quite a few countries prohibit online gambling by law or regulations. Where it is allowed, there will be legal gambling ages, generally between 18 and 21.
If you are old enough to gamble online, make sure to check if it is allowed in your country before signing up at a casino.
Players from Canada can use the following link to find out more about the age restrictions in Canadian provinces.
Is Online Gambling Safe?
We are always concerned about giving out our personal information such as name, surname, address, and especially bank and credit card information to online sites and that includes online casinos. It is one of the main reasons we recommend to everyone to sign-up at licensed and regulated online casinos only. They have the legal duty to protect your data and will never share your data with third parties unless you specifically agreed to it.
In addition to the gambling licence, the vast majority of online casinos are operating with SSL-protocols to protect player accounts with the latest 256-bit encryption methods.
On top of all the above, safe and reliable online casinos submit themselves to constant fairness tests and unannounced spot checks with certified testing houses such as eCogra, GLi or iTechlabs. These independent auditors make sure that games are performing in line with the advertised RTP (return to player) and correspond with all the gaming rules and regulations.
VIP Programs at Online Casinos
If you have visited online gambling sites, you probably noticed on the promotions page the mention of a casino VIP club or program, which can bring additional privileges for eligible players.
Indeed, the loyalty program is a unique opportunity to receive even better bonuses and pleasant surprises. But how does it work? Everything is very simple! Any registered player who plays regularly at an online casino receives a certain number of loyalty points for every amount spent on betting.
These points accumulate, and a player gets a new status, and with it a number of exclusive rewards that are not available to regular players with a lower status. The benefits vary between the casinos but usually include:
Birthday and New Year gifts or bonuses
Promotional codes free spins
Real money comps
Personal account manager
Prioritized or expedited withdrawals
Higher deposit and withdrawal limits
At some casinos, the level is permanently assigned to a player while at others the status must be earned on a monthly basis by making sufficient bets to avoid being demoted to a lower level or lose the current status altogether.
The average online casino VIP program usually includes 4 – 5 levels and as more comp points you earn, the faster you will progress within the VIP program.
Other VIP programs are by-invitation-only, while some players, mostly high-rollers, can instantly join the prestigious club. The main purpose of the VIP programs is to provide a player with rewards for being loyal to the site.
Everyone has his own gaming style and deserves to be rewarded according to his level of play at an online casino. As with everything in our normal life, there are players who have large sums of money at their disposal while others have much lower budgets. All types are of value to an online casino and they understand this. Therefore, they provide casino VIP players with personal account managers as they will be able to learn more about a player and understand what kind of rewards will be most beneficial.
Make sure to read the detailed information about any loyalty club or VIP program that you see when you choose an online casino.
Gambling With Bitcoins
Bitcoin is a decentralized and almost anonymous cryptocurrency, which, unlike real money, is not burdened with all sorts of rules and restrictions. That's why gambling with Bitcoin has become so popular among the online casino community. And if you take into account the halo of public censure that envelops the gambling industry, it becomes clear why not everyone will decide to visit a physical casino or play in an online casino that accepts the usual currency.
Bitcoin also allows you to place and withdraw funds from a casino account instantly and anonymously, making the game process itself also anonymous. Moreover, it allows you to enjoy a gaming session without leaving your own home, which saves considerable money on travel, accommodation and meals when you visit a real casino.
In addition, provably fair for gambling with Bitcoins is a real breakthrough! This allows players to check that they get a fair chance for every bet. Using advanced technologies, players can verify that the online casino has no control over the chance of manipulating results!
Registration Process at an Online Casino
After registration, you may receive an email from a casino customer service asking you to go through ID verification process or KYC (Know-Your-Customer). The casino site does this for 4 main reasons:
to check your age that you are old enough to gamble
to check if you are not a problem gambler (self-excluded)
to confirm your identity
to check that you are not committing a crime (money laundering, carding etc).
Suitable Documents For the Check
Always make sure to provide accurate information when you register at a casino site. Any misleading or incorrect information can lead to problems with verification. Any submitted documents must be clearly readable with all four corners visible.
Picture of passport or driving licence
Utility bill or bank statement which shows your address (no older than 3 months)
Picture of debit or credit card
Remember! Always hide a security number on the back of your card and digits from 7-12 on the front to leave only the first 6 and last 4 digits visible.
Verification in Advance
Early verification of your account will save you time and possible issues with potential withdrawals. The joy of getting a big win can be then quickly overshadowed by the verification process. Hence, we recommend that you go through it as soon as you make an initial deposit or even before that. This will save you from waiting extra time for your verification process to be completed when you make a withdrawal.
There are still online casinos around who intend to delay the verification process so that you can make a few more bets and maybe lose part of your winnings. Shady online casinos use this tactic to try and keep the player’s winnings in the house as long as possible or maybe in its entirety should the player reverse and squander it while waiting for the KYC process to be completed. Best is to never reverse any submitted withdrawals.